We take problems seriously

Tell us what went wrong and we’ll help you get it sorted.

Use this page to understand the best way to report problems with bookings, listings, payment flow, account access, or any unusual platform behavior.

My Support Tickets Help Center

Booking issue Account issue Platform issue

What to include

Booking ID or room title
Your STB ID or registered email
A short description of the problem
Screenshot or PDF if available

Best next step

The fastest way to report an issue is through your dashboard ticket form. That keeps your request attached to your account and makes it easier for the support team to follow up.

If your issue is urgent, include the exact time it happened and the device or browser you were using.

Common issue types

Booking not showing

Check My Bookings first. If it is missing, raise a ticket with the booking ID.

Owner response delay

Use the booking detail page and then open support so we can review the request.

Login or profile issue

Use the Help Center or support ticket flow and attach a screenshot if possible.

Need to act now?

Open your dashboard and submit a fresh support ticket so the issue is tracked properly from the beginning.

Open Dashboard Submit Ticket